On Friday, June 7th our planer in Newberry was not performing up to our standards. Crews in Newberry and White Pigeon quickly jumped into full swing trouble-shooting the problem. Despite their best efforts, the problem was not resolved that day.
The crew decided to sleep on it, but the next morning’s conference call still failed to yield a solution. Though it was mid-morning on a Saturday, it was decided that an emergency trip to Newberry was in order. Scott Meyer and Kent Growcock hit the road from White Pigeon in the wee hours of the morning the next day.
Joe Paquin was anxiously waiting for them and ready to start the project. Upon their arrival, work commenced and finally, at nearly midnight, the guys fixed the planer and were able to get some well deserved sleep. All three of them were back at the plant Monday morning at 5:50 am to make sure everything was running smoothly.
The planer is now in great shape and our customers are getting the quality that is the Banks trademark! This kind of dedication is what separates us from our competition.